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Our average time to match you with a new assistant is 14 days.

While we strive to match you with an assistant in your time zone, we cannot guarantee this. However, all our assistants are US-based, so any time difference should not hinder the support you need.

No, you will have one dedicated assistant, carefully matched to your needs, industry, working style, and personality.

You and your assistant will decide on the best communication methods. If you have existing systems and tools, your assistant can seamlessly integrate into them. Our assistants are proficient in most industry-standard tools for communication and project management. If you don’t have your own systems, we use Slack for communication and ClickUp for project management. Don’t worry if you’re unfamiliar with these tools—we’ll guide you along the way!

Send us an email at hello@theeasyflowlife.com with details of your request. If we can’t accommodate it, we’re happy to refer you to our network of trusted contacts.

If you experience any issues, your matching coordinator will work closely with you to address and resolve them. If it’s clear that a new assistant is necessary, we’ll make arrangements to find a better fit as a last resort.

We get it—you’re used to doing it all on your own, but that’s why you’re here! We’ve got your back. We’ve gone through a multi-step process to match you with an assistant who is perfectly equipped to handle all of your needs.

Hours do not roll over to the next month. Our lowest package includes 20 hours per month, which we’ve found to be the minimum needed to provide the support for an Easy Flow Life.

Yes! We track your hours and provide reports, so you can easily adjust your package as needed. Any additional hours beyond your package will be billed separately.